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Customer Reviews
Bloomers and the Brownhouse
Local Thunder Bay, ON florist
Average Customer Rating: 4.9 of 5 stars. (56 reviews)
Date: Dec 14, 2023
Name: Darlene D

State/Province:ON

My custom Christmas arrangement is stunning. This is my 2nd arrangement from BABH and they have both been stunning.
Date: May 05, 2023
Name: Debbie C

State/Province:ON

Beautiful plant but the chocolates I ordered and paid for didn’t make it!
Date: May 01, 2023
Name: Tracy S

State/Province:ON

beautiful arrangement!!!
Date: Nov 02, 2022
Name: Wendy J

State/Province:MB

My daughter was thrilled with the flowers, she now wants her fiancé to only use your services. Thank you
Date: Apr 13, 2022
Name: RITA G

State/Province:ON

beautiful bouquet lasting a long time exactly what I ordered
Date: Mar 28, 2022
Name: Lora M

State/Province:ON

Flowers send by my grandson were very nice.
Date: Mar 16, 2022
Name: Joni A

State/Province:ON

My Aunt is always very happy with her Birthday Flowers that I send her from BTBH, the only problem this year was the delivery, I had to wait for a week past my Aunts Bday to have them delivered. I am assuming it was probably Covid related….My Aunt was still very pleased and that’s all that matters…Thank you..
Date: Feb 25, 2022
Name: Leslie W

State/Province:ON

Arrangement was beautiful. Service was fantastic. Ordering through the web site was easy. Will definitely be back again.
Date: Jan 20, 2022
Name: Diane B

State/Province:ON

Very beautiful bouquets I received very friendly delivery people. First time every receiving flowers from here.
Date: Nov 15, 2021
Name: Kayla B

State/Province:ON

Perfect!!!
Date: Jul 07, 2021
Name: Stacey M

State/Province:ON

The service was fast and my nephew loved his graduation candy basket. I wish however, that shipping could be adjusted based off area. They live 2 blocks from the building, and shipping was a flat rate.
Margaret's Reply:
Date: Jul 07, 2021, 11:20 am

I am so very glad the chocolate basket was enjoyed. I understand the concerns on the shipping but the lowest base fee was applied on your order. The fees do go up as our driver travels further. This is in response to our efforts to provide a living wage as well as vehicle expenses incurred by our independent drivers. Thank you for your understanding.
Date: Jun 22, 2021
Name: Luca L

State/Province:ON

Very beautiful
Date: Jun 04, 2021
Name: Brett H

State/Province:ON

Flowers look really nice and were very lively. Was ready for pickup at the time indicated.
Date: May 25, 2021
Name: Dayna D

State/Province:WA

Delivered before Mother's Day despite my very late order. Thanks for making me look good! The flowers were beautiful
Date: May 21, 2021
Name: Sarah L

State/Province:MN

The arrangement was beautiful
Date: May 12, 2021
Name: Vicky M

State/Province:ON

Always happy w the product and service. Can’t wait til the store reopens. So many little treasures.
Date: Apr 14, 2021
Name: Richard M

State/Province:ON

Outstanding as usual, flowers are always beautiful and arranged with care
Date: Mar 12, 2021
Name: JENNIFER G

State/Province:ON

Never disappointed with anything I’ve ever ordered one is almost more beautiful than the last
Date: Mar 12, 2021
Name: Braelynn P

State/Province:ON

I was very pleased with the delivery service and the flower arrangements.
Date: Mar 08, 2021
Name: Timothy B

State/Province:MI

Outstanding customer service!
Date: Mar 02, 2021
Name: TRAUDE W

State/Province:ON

MUCH APPRECIATE YOUR WORK SERVICE BUSINESS
Date: Feb 26, 2021
Name: patti n

State/Province:TX

customer service very assistive & pleasant. product was generous with nice presentation.order platform very user friendly. B&B is my new goto !
Date: Feb 26, 2021
Name: Verle L

State/Province:ON

So beautiful//Above and beyond!! Thank you..
Date: Feb 17, 2021
Name: Caitlin F

State/Province:ON

Absolutely beautiful arrangement, but it’s no surprise as Bloomers is my go to florist in the city. The arrangement was so full and beautiful from every angle that it can be displayed. Purchasing and pick up process was easy to navigate and they took extra precautions to keep customers safe during COVID-19.
Date: Feb 16, 2021
Name: Tamara D

State/Province:ON

Excellent customer service. Excellent delivery service!
Date: Feb 15, 2021
Name: TRAUDE W

State/Province:ON

most appreciated service. Excellent
Date: Feb 08, 2021
Name: Mary M

State/Province:AB

Excellent service
Date: Jan 29, 2021
Name: Judy K

State/Province:ON

Absolutely beautiful arrangement very bright and colourful to brighten your day!
Date: Jan 21, 2021
Name: Karen S

State/Province:ON

Very pleased with this he service I received
Date: Dec 14, 2020
Name: Suzanne M

State/Province:ON

Very unique basket. My friend was thrilled
Date: Nov 23, 2020
Name: Wendy P

State/Province:AB

I moved to Alberta from Thunder Bay 3 years ago and always loved shopping in your store. I thought I would support your business again from out of town. Ordering online was easy, delivery was on time and the recipient sent me a photo of the flowers and they were lovely. Thank you!
Date: Nov 18, 2020
Name: Maria D

State/Province:ON

The bouquet was very pretty but I would’ve appreciated if I was contacted prior to changing the colours in the arrangement. I picked this one for the fall colours and while it still turned out nice, I would’ve preferred if the flowers were more in the same colour palette, even if that meant changing out the type of flowers. Overall, it was still a beautiful arrangement.
Margaret's Reply:
Date: Nov 18, 2020, 11:27 am

Thank you for your feedback. I am sorry that we did not contact you first with the substitutions...it has been a challenge getting product during this pandemic. Growers are just not producing a lot. Going forward..we will certainly make every effort to call first with any changes. Thank you for your continued support.
Date: Nov 14, 2020
Name: Tia M

State/Province:ON

Amazing service. They were out of the original pot but the replacement was even better. Our friend sent us a pic of the flowers and they were beautiful and had a few cute little touches.
Date: Oct 18, 2020
Name: Kerri H

State/Province:ON

The arrangement I ordered was fresh and beautiful and the recipient loved it! I will definitely order from Bloomers and the Brownhouse again! Their little shop is filled with all kinds of wonderful things as well!
Date: Oct 16, 2020
Name: Karen W

State/Province:ON

I live out of town so I didn’t really know what to expect but the delivery was very quick sane day and I got to see the bouquet virtually and it was beautiful. They even called to inform me of a change of flower on the bouquet to make sure I was ok with the substitute. Very friendly and professional and I will definitely order from them again!
Date: Sep 09, 2020
Name: ASHLEE T

State/Province:ON

While I didn’t get to see the final product, I was super happy with the service! Thank you!
Margaret's Reply:
Date: Sep 09, 2020, 11:13 am

You are very welcome. Thank you for your order...it was our pleasure.
Date: Jun 05, 2020
Name: Verle L

State/Province:ON

Beautiful Flowers great Service.. My New go to for flowers.. Thank You!!!
Date: Jun 04, 2020
Name: Kelly C

State/Province:ON

Beautiful arrangements made with caring and kindness.
Date: May 29, 2020
Name: Janet J

State/Province:IL

Ordered a gift basket 2 days before mother's day. Delivery date was set for 2 days after mother's day. Entered in the instructions, if possible, can you please deliver on mother's day. They were able to get the delivery sent to the recipient early on mother's day. We were very grateful and will continue to place our long distance orders through bloomersthebrownhouse.
Margaret's Reply:
Date: May 29, 2020, 9:27 am

Thank you so much for placing your order with Bloomers. Hope your mom enjoyed the basket.
Date: May 27, 2020
Name: Anita B

State/Province:ON

Thank you the flowers were beautiful
Margaret's Reply:
Date: May 28, 2020, 10:31 am

It was our pleasure. Thank you for choosing Bloomers.
Date: May 24, 2020
Name: Allison D

State/Province:ON

Excellent products, flowers were beautiful and plant was hearty and healthy
Date: May 23, 2020
Name: Jennifer G

State/Province:ON

Beautiful as always!! Only use this florist been thrilled with every single order I’ve had
Date: May 22, 2020
Name: Dino F

State/Province:ON

Amazing flowers for those special occasions that I am not able to in town for. No matter whether it's for Mother's Day or an anniversary or birthday, the arrangements and service are second to none. If you need flowers in Thunder Bay, Bloomers is the place.
Date: May 18, 2020
Name: Danette D

State/Province:ON

The floral arrangement I received for Mother's Day was beautiful; however, the flowers started to wilt the next day. When I contacted Bloomers and the Brownhouse, my concern was met with exceptional professionalism and many apologies. The person I spoke with provided a reasonable explanation and promised to send along a new arrangement in a couple of days (when they received a new shipment of flowers). The new arrangement was outstanding and the flowers still look fresh days later. I will definitely shop at this floral shop and will encourage others to do so as well.
Margaret's Reply:
Date: May 18, 2020, 10:51 am

Thank you so very much for your order with Bloomers. We appreciate that you allowed us the opportunity to make things right with you. Unfortunately this pandemic we are all living under has made it challenging getting product around the world, especially at such a busy time as Mothers Day. Thanks for your understanding
Date: May 14, 2020
Name: Marnie M

State/Province:ON

Beautiful arrangement, wonderful service, lovely store!!
Date: May 10, 2020
Name: Liisa L

State/Province:ON

I was very impressed with the feed back I received for my review. I was very happy to have my arrangement replaced. I certainly will let my family know that the service I received was fantastic. Thank you.
Date: May 07, 2020
Name: Deborah and Jouni K

State/Province:ON

Gorgeous flower arrangement that smells divine! Thank you!
Margaret 's Reply:
Date: May 09, 2020, 7:11 am

So very glad you are enjoying your flowers. Always our pleasure, thank you.
Date: Mar 12, 2020
Name: JENNIFER G

State/Province:ON

Absolutely stunning as always.
Date: Mar 06, 2020
Name: Sarah c

State/Province:ON

Extremely quick and easy transaction. Beautiful selection
Date: Feb 25, 2020
Name: Verle L

State/Province:ON

Beautiful,colorful arrangement. Love it!!
Date: Dec 24, 2019
Name: Jenn G

State/Province:ON

Absolutely stunning!!! We use them from now on
Date: Jan 10, 2019
Name: Christine G

State/Province:ON

Excellent customer service and the floral arrangement was beautiful. I will most certainly order from here again!!
Date: Jan 02, 2019
Name: Lauro F

State/Province:ON

The arrangement was very beautiful, and fresh looking. It smelled pleasantly....lasted for a week before it showed signs of wilting. We kept it cool and watered. Will return the plant dish, as we have no use for it. Thank you....brightened up our Christmas as a table centrepiece!
Date: Jun 20, 2018
Name: Melissa H

State/Province:ON

Beautiful !
Date: May 09, 2018
Name: John T

State/Province:ON

Very satisfied with the ordering process and the quality of arrangement received. Delivery was as requested.
Date: Feb 11, 2018
Name: Janis T

State/Province:ON

I would highly recommend Bloomers. This was my first time using their service and I was very impressed with their customer service. They completed and delivered my order within a couple of hours. They contacted me to advise what they can put together for me. They were able to fill my special request. They offered me options, and everything was completed at a reasonable price. Will do business again.